All sales are final. As soon as we get the order, we start working on it and try to get it out quickly as part of our great customer service. If you contact us with any inquiry after placing the order, we will try to help if we can. But in principle, all sales are final. We do not accept returns, we do not change addresses, we do not change the orders, and we do not issue refunds.
Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If your order has an issue upon arrival, please contact Customer Care within (7) days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.
We will either reship the item or replace it with another of equal or greater value. A replacement or exchange will be shipped within 5 days. Due to the perishable nature of our products, all claims submitted without proper support will not be eligible for reshipment. Layla’s Delicacies reserves the right to limit replacements. Refunds are not offered.
Our guarantee extends only to correctly addressed orders. Unfortunately, and due to the perishable nature of our products, we cannot guarantee the condition of the package if the carrier must reroute your order. Layla’s Delicacies cannot be responsible for the condition of orders that are not able to be delivered on the first attempt (or that you may have updated or revised through any customization options with our carrier).
We will ship your order to the shipping address(es) you provide. Please include a street address, and company name, suite or apartment numbers when applicable to ensure proper delivery.
Layla’s Delicacies is not responsible for failed deliveries when:
1. You provide an incorrect or outdated address, or
2. Your recipient is out of town or not available,
Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or relabeling for the carrier.